Terms, Shipping & Safety

Why Premium Shipping Costs More

BROWLUME™ extensions are not simple mass-produced beauty accessories. Each set is individually prepared, quality checked, hand-colored where required, packed and processed before shipment.

During launch periods or high-demand phases, preparation time may increase. Premium Priority Shipping places your order in a priority processing queue and uses a faster shipping method where available.

Order Processing

• Orders are generally prepared within 1–5 business days.
• During promotions, launch periods, holidays or high demand, preparation may take longer.
• Orders are processed after payment confirmation.
• Please make sure your shipping address is correct before completing checkout.

International Deliveries

Customers are responsible for any local import duties, VAT, taxes, customs charges or handling fees required by their destination country.

Delivery estimates may vary due to customs processing, local postal services, weather, transportation disruptions or other circumstances outside BROWLUME™’s control.

Lost or Delayed Packages

If your package has not arrived within 45 days of shipment, please contact our support team. We will review the order status and help you find the best available solution.

BROWLUME™ is not responsible for delays caused by incorrect addresses, customs processing or local postal delays, but we will support customers wherever possible. Tiny mercy from the beauty-commerce machine.

Product Information & Safety

• BROWLUME™ brow extensions are temporary beauty accessories.
• Apply only to clean, dry skin and natural brow area.
• Do not apply directly into the eye or on the eyelid waterline.
• Do not use on irritated, injured, inflamed or freshly treated skin.
• Perform a small patch test before first use.
• If irritation, redness, itching or discomfort occurs, stop use immediately.
• Keep away from children unless supervised by an adult.

Returns & Refunds

For hygiene reasons, opened or used beauty products cannot usually be returned.

• Unused and unopened items may be eligible for review within 14 days after delivery.
• Customers must contact support before returning any item.
• Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
• Refunds are reviewed case by case after inspection of the returned item.

Referral Gift Policy

Customers may receive a free Neon Disco Gift Pack after inviting 5 friends who complete a purchase.

• Referral rewards may require manual verification.
• Only completed and non-refunded purchases count.
• BROWLUME™ may refuse rewards in cases of fraud, fake orders or misuse.
• Gift availability may vary depending on stock.

Payments

Payments are processed securely through Stripe. BROWLUME™ does not store full card details on its website.

Prices are shown in CHF unless otherwise stated. Currency conversion, bank fees or card fees may be charged by your payment provider.

Privacy

We collect only the information necessary to process orders, provide customer support and fulfill shipping: name, email address, shipping address, order details and support messages.

Customer data is not sold. Payment data is handled by Stripe according to Stripe’s own security and privacy standards.

Contact

Support Email: info@treyends.com

WhatsApp Support: +41 79 866 86 00

Support is available for product questions, order questions, shipping questions and referral gift questions.