Back to Shop
POLICIES & CONDITIONS

Terms, Shipping & Safety

Clear information about ordering, shipping, product use, returns, privacy and customer support. Because trust is useful, unlike hiding important details in microscopic grey text like a villain.

BROWLUME™ – Shipping & Delivery Policy

Last updated: June 2026

BROWLUME™ products are prepared with care before shipment. Each order may require preparation, quality checking, hand-coloring where required, and individual packing before dispatch.

Free Standard Shipping

  • Cost: Free worldwide shipping
  • Estimated delivery time: approximately 20–30 business days
  • Availability: worldwide
  • Tracking may be limited depending on the destination country and local postal service.

Premium Priority Shipping

  • Cost: CHF 48.00
  • Estimated delivery time: approximately 7–14 business days
  • Priority handling and preparation
  • Tracking included where available

Why Premium Shipping Costs More

BROWLUME™ extensions are not simple mass-produced beauty accessories. Each set is individually prepared, quality checked, hand-colored where required, packed and processed before shipment.

During launch periods or high-demand phases, preparation time may increase. Premium Priority Shipping places your order in a priority processing queue and uses a faster shipping method where available.

Order Processing

International Deliveries

Customers are responsible for any local import duties, VAT, taxes, customs charges or handling fees required by their destination country.

Delivery estimates may vary due to customs processing, local postal services, weather, transportation disruptions or other circumstances outside BROWLUME™’s control.

Lost or Delayed Packages

If your package has not arrived within 45 days of shipment, please contact our support team. We will review the order status and help you find the best available solution.

BROWLUME™ is not responsible for delays caused by incorrect addresses, customs processing or local postal delays, but we will support customers wherever possible. Tiny mercy from the beauty-commerce machine.

Product Information & Safety

Returns & Refunds

For hygiene reasons, opened or used beauty products cannot usually be returned.

Referral Gift Policy

Customers may receive a free Neon Disco Gift Pack after inviting 5 friends who complete a purchase.

Payments

Payments are processed securely through Stripe. BROWLUME™ does not store full card details on its website.

Prices are shown in CHF unless otherwise stated. Currency conversion, bank fees or card fees may be charged by your payment provider.

Privacy

We collect only the information necessary to process orders, provide customer support and fulfill shipping: name, email address, shipping address, order details and support messages.

Customer data is not sold. Payment data is handled by Stripe according to Stripe’s own security and privacy standards.

Contact

Support Email: info@treyends.com

WhatsApp Support: +41 79 866 86 00

Support is available for product questions, order questions, shipping questions and referral gift questions.

Thank you for choosing BROWLUME™.
Real. Fast. Different.